Orders
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. Creating an account allows you to view your order history, save your information, and enjoy a faster checkout experience in the future.
Can I change or cancel my order?
If your order has not yet entered processing, we may be able to modify or cancel it. Please contact us as soon as possible at support@brikkery.com with your order number. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Please contact us immediately at support@brikkery.com with your order number and the correct shipping address. If your order has not yet shipped, we'll do our best to update it. Once shipped, address changes may be subject to the shipping carrier's policies.
Shipping
Do you provide tracking information?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number (when available). Please allow 24–48 hours for tracking information to become active.
How long does shipping take?
Delivery times vary depending on your location, product availability, and the shipping carrier. Estimated shipping times are shown during checkout and may vary during busy seasons.
Do you ship internationally?
Yes. Brikkery ships to many countries worldwide. Shipping availability and delivery times depend on your location. If your country is available at checkout, we can ship to you.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and include all original packaging and accessories. Please review our Refund Policy for complete details.
How do I request a return?
To start a return, email support@brikkery.com with your order number and the reason for your request. If your return qualifies under our policy, we'll provide detailed return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect, or where required by applicable law.
Do you charge restocking fees?
No. Brikkery does not charge restocking fees for eligible returns.
When will I receive my refund?
After your returned item has been received and inspected, approved refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional processing time.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at support@brikkery.com. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Payments
What payment methods do you accept?
We accept secure payment methods displayed during checkout, including major credit cards, debit cards, and other supported payment options depending on your region.
Is my payment secure?
Yes. Brikkery uses encrypted SSL technology and secure payment gateways to protect your personal and payment information throughout the checkout process.
Products
Are your building block sets compatible with other major building brick brands?
Compatibility varies by product. Please refer to the product description for compatibility information before placing your order.
Will the finished model look exactly like the product photos?
We make every effort to display products accurately. However, slight differences in color, packaging, or appearance may occur due to manufacturing updates, lighting, or screen settings.
Are these products suitable for children?
Many of our building model kits contain small parts and are intended for older children, teenagers, or adults. Please check the recommended age listed on each product page before purchasing.
Do your model kits include printed instructions?
Yes. Most building kits include detailed printed or digital assembly instructions. If you experience any issues, please contact our support team for assistance.
How do I choose the right model?
Each product page includes detailed specifications, dimensions, recommended age, difficulty level (where applicable), and product features to help you choose the best model for your needs.
Customer Support
How can I contact Brikkery?
You can reach our customer support team anytime by emailing support@brikkery.com. Please include your order number if your inquiry relates to an existing purchase.
What are your customer support hours?
Monday – Friday
9:00 AM – 6:00 PM (UTC)
We aim to respond to all inquiries within 24–48 business hours.
Where is Brikkery located?
Brikkery is an online store serving customers worldwide. If you require our registered business information or have a business-related inquiry, please contact us at support@brikkery.com.