Refund policy

Last Updated: July 2026

At Brikkery, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your item must meet all of the following conditions:

The item must be unused and in its original condition.
The item must be returned in its original packaging, including all accessories, manuals, and components.
A valid proof of purchase (such as your order confirmation or receipt) must be provided.

Return Eligibility

We accept returns for the following reasons:

The item arrived damaged during shipping.
The item is defective.
You received the wrong item.
The product has a manufacturing defect.

Please inspect your order upon delivery and contact us as soon as possible if there are any issues.

Exchanges

We also offer exchanges for eligible items.

To request an exchange, please contact our support team with your order number and details of the item you'd like to exchange. Once your returned item has been received and approved, we'll provide instructions for completing the exchange.

How to Start a Return or Exchange

To begin a return or exchange, please contact us at:

Email: support@brikkery.com

Please include:

Your order number
Your full name
A brief description of the issue
Clear photos if the item is damaged, defective, or incorrect

If your request is approved, we will provide return instructions.

Return Shipping

If the return is due to:

A damaged item
A defective product
An incorrect item shipped by us

Brikkery will cover the return shipping costs where applicable.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Refund Processing

After we receive and inspect your returned item, please allow up to 5 business days for processing.

If your refund is approved, it will be issued to your original payment method.

Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Used or assembled building model kits
Products with missing parts due to customer handling after delivery
Items returned without original packaging or essential components
Gift cards (if applicable)
Clearance or final sale items (if marked as non-returnable)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: support@brikkery.com

Please include your order number along with clear photos of the issue so we can resolve it as quickly as possible.

Order Cancellations

If you wish to cancel your order, please contact us immediately.

Orders may only be cancelled before they have entered processing or shipping. Once an order has been processed or dispatched, it can no longer be cancelled.